How long does it take to process and dispatch my order?

We typically process orders within 1 to 2 business days from Monday to Friday.

Do you provide real-time tracking for my order?

Yes, you will receive an email with tracking information once your order is dispatched. You can monitor the real-time status of your shipment.

Can I change my delivery address after placing an order?

If your order hasn’t been shipped, contact us at with your order number and updated address details.

What if my order is delayed?

While we strive for prompt processing, high volumes may cause delays. Contact for assistance and updates on delayed orders.

What if my order hasn't arrived within the estimated time?

Track your order using the provided tracking number. If issues persist, contact for assistance after the 10-day estimated delivery

Do you ship internationally?

Currently, we only ship within the United Kingdom. Stay tuned for updates on expanded shipping destinations.

Returns and Refund

How do I initiate a return?

Email to obtain the Returns Address, Prepaid Return Label (if applicable), and Return Merchandise Authorization (RMA) number. Follow the provided instructions for a smooth return process.

Can I cancel my order?

Order cancellations are accepted within the initial 12 hours from order placement. Contact for assistance.

What if my product is damaged on arrival?

Reach out to within 30 days with clear photos or videos of the damage for a free reshipment or a full refund.

What if I receive the wrong product?

If you receive the wrong product due to an error on our part, you have 30 days to return it to us at our expense, and we will provide you with a 100% refund or free exchange.

However, if the wrong product was ordered by the customer (customer error), the customer will be responsible for the return shipping costs.

Contact us at:

How long does it take to receive a refund?

Refunds are processed within two (2) days of receiving the returned item. It may take 5-10 business days for your bank or credit card company to process and post the refund.

How will I be notified about my refund?

You will be notified by email once your refund has been processed. If you have concerns, feel free to reach out to us at