Shipping Policy - Effective February 01, 2024
We are dedicated to delivering a seamless shopping experience to our valued customers. This Shipping Policy outlines the details and procedures related to our shipping services.
Order Processing and Dispatch Time:
We appreciate the significance of ensuring the timely delivery of your order. Our standard operating procedure involves processing orders within 1 to 2 business days, from Monday to Friday. Once your order is dispatched, you will promptly receive an email containing the relevant tracking information
Delivery Destination:
Our delivery services are currently available exclusively within the United Kingdom via Royal Mail Tracked Delivery.
Delivery Time & Cost:
We offer free shipping to United Kingdom on all orders via our partner Royal Mail, please allow 05 to 08 days for delivery after your order has been dispatched.
| Destination |
Estimated delivery time |
Shipment cost |
| United Kingdom |
05 – 08 Days |
Free |
How can I track my order?
We are pleased to inform you that within the next 1 to 2 business days of you purchase date, you can expect to receive an email containing comprehensive details regarding the shipiing information. Kindly ensure to check your email's spam folder in the event that you are unable to locate this vital tracking information.
Should you encounter any difficulty finding your tracking details, we encourage you to reach out to us promptly at Support@thedogcoats.co.uk. Our dedicated team is readily available to assist you and ensure a seamless tracking experience
Do you ship internationally?
Currently, we only offer shipping services within the United Kingdom. We are working to expand our shipping destinations, so stay tuned for updates.
Can I track my order in real-time?
Absolutely! Once your order is dispatched, you will receive an email with the tracking information. You can use ir to monitor the real-time status of your shipment.
What should I do if I don't receive the tracking email?
If you haven't received the tracking email within 1 to 2 business days after your order date, please check your email's spam folder. If you still can't find it, reach out to us at Support@thedogcoats.co.uk, and our team will assist you in retrieving the tracking information.
How can I change my delivery address?
If your order hasn't been shipped (during the processing time of 1 to 2 business days), you can request a shipping address change by contacting us at Support@thedogcoats.co.uk. Please provide your order number and the updated address details.
What happens if my order is delayed?
While we strive to process orders promptly, high order volumes may occasionally cause delays. If your shipment is delayed, we appreciate your patience. You can contact us at Support@thedogcoats.co.uk for further assistance and updates on your order status.
What if my order hasn't arrived within the estimated delivery time?
If your order hasn't arrived within the estimated delivery time (10 days), please track your order using the provided tracking number. If there are any issues or if you need further assistance, contact us at Support@thedogcoats.co.uk, and we'll promptly investigate and address the situation.
If you have any questions concerning our Shipping Policy, please contact us at:
